A. If you are a new customer and you register as a member when making your first purchase, your registration will be provisional and you will need to set a separate password.
Please use the email address you entered when purchasing to set your password here .
Once you have completed setting your password, you will be able to log in to the app and EC site.

A. We have received many inquiries from customers who use carrier email, especially some customers who use "Docomo Mail" on docomo smartphones, about not receiving emails.
Docomo's spam mail countermeasures have been strengthened, and as a result, even if you have not changed the settings on your side, docomo may be identifying the email as spam and not delivering it to you.
Please check to see if the email has been saved to your spam folder. If it is not saved there, please follow the instructions below to make the necessary changes.

■ Click here for instructions on how to set up your docomo receiving list

Email address: info@searoomlynn.jp
Or domain: @searoomlynn.jp

Please register.

If you still cannot receive the email, please check your email settings by referring to the following.

■ Click here for instructions on how to set up email on your mobile phone, PHS, or computer

*If you are unsure of how to set up or use docomo Mail (browser version), we are unable to provide you with any assistance. Please contact your nearest docomo SHOP or docomo Customer Center.

A. You can pay by cash on delivery, credit card, Apple Pay, Google Pay, carrier (dPayment/au Easy Payment/SoftBank lump sum payment), PayPay, Rakuten Pay, and PayPal.

*For more details, please click here .

A. Credit card payment procedures are carried out when your order is confirmed. The billing date varies depending on the credit card company, so please contact your credit card company directly.

*Please note that we cannot change the card or payment method after your order has been confirmed.

A. Please note that due to system limitations, we are unable to change the payment method after your order has been confirmed.

If you would like to change from cash on delivery to credit card payment, please consider the following options.

*Please inform the delivery person that you would like to use Takkyubin Collect's cash-on-delivery service, which allows you to pay by credit card when you receive the product.

*Please note that if you choose Takkyubin Collect payment, a cash on delivery fee will be charged.

A. Once an order has been confirmed, it cannot be cancelled. Thank you for your understanding.

A. We apologize for any inconvenience, but please follow the steps below to complete the procedure you wish to follow from your My Page .

1. Click "Show details" for the order in your order history. 2. Click "Track delivery" for the delivery address. 3. Click "Return item". 4. Read the terms of use, check "I agree to the terms of use below", and click "Begin procedure". * Please contact us within 3 days, counting the day you receive the product as the 1st day.
* In order to ensure that the returned item is processed correctly, please be sure to include the delivery note or your order number [ORDER-XXXXXX]. Thank you for your cooperation.
*Please note that we may not be able to accept returns or exchanges for items that are missing accessories, are damaged, have an odor, or have been used.
*If you are a guest purchaser and are not a registered member, please complete the procedure here .

A. Even if the exchange is due to customer convenience, we will accept color and size exchanges for the same product.
Please follow the steps below to complete your desired procedure from your My Page .

1. Click "Show details" for the order in your order history. 2. Click "Track delivery" under the delivery address. *If the page does not change, click "Check delivery status." 3. Click "Return item." 4. Read the terms of use, check "I agree to the terms of use below," and click "Begin procedure." *This only applies if you complete the procedure within 3 days, with the date you receive the product counted as the first day.
*We can only accommodate your request if the desired replacement item is in stock.
* In order to ensure that the returned item is processed correctly, please be sure to include the delivery note or your order number [ORDER-XXXXXX]. Thank you for your cooperation.
*Please note that we may not be able to accept returns or exchanges for items that are missing accessories, are damaged, have an odor, or have been used.
*If you are a guest purchaser and are not a registered member, please complete the procedure here .

A. As stated in the "Returns and Exchanges" section of the "Specified Commercial Transactions Act" on our website, we cannot accept returns of products for reasons of customer convenience.

* Product photos may appear different from the actual product in terms of size, color, appearance, etc. depending on the computer or smartphone used to view them. For more information, please click here .

A. Stock is not reserved when you add an item to your shopping cart. It is reserved when your order is completed successfully. However, because we allow you to use various payment methods, when there are a lot of orders for a particular item, simultaneous orders (※2) may occur during the authorization (※1) process with each payment company.
In such cases, we may receive more orders than we have in stock, resulting in shortages and making products unavailable.
We apologize for any inconvenience, but if an item is out of stock, we may contact you to inform you of the shortage, as we will give priority to customers who placed orders first to secure stock.

*1: A process to prevent fraudulent use of credit cards, check credit limits, and ensure safe transactions. *2: A process in which multiple orders for the same item are successfully completed at the same time.

A. We offer a paid gift wrapping service. Please select gift wrapping under [Order Summary] on the checkout screen.

*If you have not purchased a GIFT BOX, we cannot accommodate your request later.
*Delivery may take longer than usual.
*Please note that we cannot accommodate individual requests.
*Gift wrapping may be discontinued without notice.

A. It is a service that allows you to easily send gifts to people even if you don't know their address or real name by simply sending them a special URL via LINE, email, or SNS. For more information, please click here .

*Please note that we cannot accommodate individual requests.

A. It is a reusable eco-friendly packaging material called "Share Bag." For more information, please click here .

*Please select the sharing bag from the "Packing method" on the product page when placing your order.
* When using a Comvey Share Bag, the number of items you can purchase in one order depends on the thickness of the items. Thin items: up to 3 items Thick items: up to 2 items, but depending on the items purchased, we may not be able to accommodate your request. Thank you for your understanding.

A. It will be delivered by Yamato Transport.

*Please note that we cannot ship using other delivery companies.

A. It is not possible to directly specify or select a convenience store as the delivery address during the order process.

By using the service provided by Yamato Transport, you can change the delivery address of your shipped package to a parcel locker (PUDO station) or a convenience store.

*If you would like to change the pick-up location, please change it from the URL in the [Product Shipping Notification] email we will send you after shipping. Please check here for details.

A. Made-to-order products are produced after we receive your order, so there is a production period.

* The delivery period varies depending on the product. We will contact you by email as soon as we know the expected delivery date.

A. [If paying by credit card, carrier (D Payment/AU Easy Payment/SoftBank Collective Payment), PAYPAY, Rakuten Pay, LINE PAY, or PAYPAL]

Please enter your order number [ORDER-XXXXX] *X number/phone number] here , log in and issue a receipt.
*Please note that receipts can only be issued once all items in an order have been shipped.

A. [If paying by cash on delivery]

Please use the Yamato Transport receipt attached to your order when it arrives as your receipt.

A. [If paying by credit card, carrier (D Payment/AU Easy Payment/SoftBank Collective Payment), PAYPAY, Rakuten Pay, LINE PAY, or PAYPAL]

We cannot reissue your card. When issuing your card, please make sure there are no mistakes in the notes, etc. After issuing your card, please keep it in a safe place so that you do not lose it.

A. [If paying by cash on delivery]

Please contact Yamato Transport. For more information, please check here .

A. You can cancel your membership by opening the app and going to "MORE > Account Information > Cancel Membership."

*Please note that you will not be able to restore your account after canceling your membership. In addition, your account information for the EC site will also be deleted in conjunction with the app.
*If you have a purchase history, you may not be able to cancel your membership using the above method. In that case, we apologize for the inconvenience, but please contact us using the "Other inquiries" link below.

A. WorldShoppingBIZ has a system in place to safely deliver Japanese products to 125 countries around the world.
Please click here for more details.

A. The purchase history of apps purchased from the Web Store will be reflected at the time the product is shipped.

*If you need to check urgently, please log in to your My Page and check your order history.
* Purchase history for in-store purchases will be reflected on the same day.

A. Purchases made before installing the app will not be reflected in the app. Purchases made after installing the app will be reflected.

*If you would like to check your past purchase history, please log in to your My Page and check your order history.
*Please note that past purchase history cannot be reflected later.