A. New customers who register as a member at the same time as their first purchase will be in a pre-registered state and will need to set a password separately.
Please use the email address you registered at the time of purchase to set your password here.
Once you have set your password, you will be able to log in to the app and EC site.

A. We have received many inquiries from customers using carrier emails, especially some customers using "docomo mail" on docomo smartphones, stating that they are not receiving emails.
docomo's spam countermeasures have been strengthened, and there is a possibility that emails are not being delivered because docomo is judging them as spam, even if you have not changed your settings.
Please check your spam folder first, and if the email is not there, please check the settings below and make the necessary changes.

■Click here for instructions on how to set up your docomo reception list.

Email address: info@searoomlynn.jp
or
Domain: @searoomlynn.jp

Please register these.

If you still cannot receive emails, please refer to the following to check your email settings.

■Click here for instructions on how to set up email for mobile phones/PHS/computers, etc.

*If you are unsure about the setup methods or how to use docomo mail (browser version), we are unable to provide guidance, so please contact your nearest docomo SHOP or docomo Customer Center.

A. We accept Cash on Delivery, credit cards, Apple Pay, Google Pay, carrier payments (d払い/auかんたん決済/SoftBankまとめて支払い), PayPay, Rakuten Pay, and PayPal.

※For more details, please see here.

A. Credit card payments are processed when your order is confirmed. As for the billing date, it varies depending on your credit card company, so please contact your credit card company directly.

※ Please note that credit card details or payment methods cannot be changed after the order has been confirmed.

A. Please note that due to system limitations, we are unable to change payment methods after your order has been confirmed.

Changes to payment from [Cash on Delivery] to [Credit Card Payment] are only possible if you select [Cash on Delivery (Kuroneko Yamato Collect)] as your shipping method. Please consider this option.

* When receiving your item, please inform the delivery person that you wish to pay by credit card using the Kuroneko Yamato Collect "Cash on Delivery Service."

* Please note that a cash-on-delivery fee will be charged when using Kuroneko Yamato Collect payment.
* Please note that Kuroneko Yamato Collect cannot be used if you select cash on delivery as your payment method.

A. Please note that we are unable to accept cancellations once an order has been confirmed.

A. We sincerely apologize for the inconvenience, but please complete the desired procedure from your My Page by following the steps below.

① Click "View Details" for the relevant order from your order history.
② Click "Track Delivery" under the shipping address.
③ Click "Return Item."
④ Read the terms and conditions, check "I agree to the terms and conditions below," and click "Start Procedure."
* Please contact us within 3 days, with the item receipt date as day 1.
* To ensure accurate processing of returned items, please be sure to include the delivery note or clearly state the order number [ORDER-XXXXXX] (replace X with numbers). Your cooperation is greatly appreciated.
* Please note that returns/exchanges may not be accepted for missing accessories, damaged items, items with odors, or used items.
* If you made a guest purchase and are not registered as a member, please complete the procedure here.
* For orders from outside Japan, the above procedure cannot be used due to system limitations, so please contact us here.

A. Even if the exchange is due to customer convenience, we will accept color and size exchanges for the same product.
Please follow the steps below to make the desired arrangements from your My Page.

① Click "View Details" for the relevant order from your order history.
② Click "Track Shipment" below the shipping address.
*If the page does not change, please click "Check Shipping Status".
③ Click "Return Items".
④ Read the terms of service, check "I agree to the terms of service below", and click "Start Procedure".
* This is only applicable if the procedure is completed within 3 days, with the day of product receipt counted as day 1.
* We will only be able to accommodate your request if the desired exchange product is in stock.
* To ensure accurate processing of returned items, please be sure to include the delivery note or clearly state the order number [ORDER-XXXXXX] (replace X with numbers). Thank you for your cooperation.
* Please be aware in advance that we may not be able to accept returns or exchanges for items with missing accessories, damage, odors, or signs of use.
* Customers who made a guest purchase and have not registered as a member, please proceed here.
* For orders from outside Japan, size and color exchanges are not eligible, so please confirm your order details before placing your order.

A. As stated in "Returns and Exchanges" under "Specified Commercial Transactions Law" on our website, we do not accept returns of products due to customer convenience.

Please note: Product images may appear different in size, color, or overall feel from the actual product depending on the computer or smartphone used for viewing. For more details, please check here.

A. Stock is not secured when items are added to the shopping cart; it is secured when an order is successfully completed. However, because we offer various payment methods, if a particular product receives a rush of orders, simultaneous orders (^*2) may occur during authorization (^*1) by each payment company.
In such cases, more orders may be confirmed than there is stock available, resulting in a shortage and us being unable to provide the product.
We sincerely apologize, but if a shortage occurs, we will prioritize securing stock for customers who placed their orders first, and we may have to notify you of the shortage.

*1: A process to prevent unauthorized credit card use, check credit limits, and ensure secure transactions.
*2: When multiple orders for a single item are successfully completed simultaneously.

A. We offer a gift wrapping service for a fee. Please select it from "Gift Wrapping" under "Order Summary" on the checkout screen.

* If you do not purchase a gift box, we cannot accommodate it later.
* Please note that shipping may take longer than usual.
* Please understand that we cannot accommodate individual requests.
* Gift wrapping may be discontinued without prior notice.

A. This service allows you to easily send gifts even if you don't know the recipient's address or real name, simply by sending them a dedicated receipt URL via LINE, email, or social media. For more details, please check here.

* Please note that we cannot accommodate individual requests.
* We do not support orders from outside Japan.

A. This is a reusable eco-friendly packaging material called "Share Bag." Please see here for details.

* Please select "Share Bag" in the "Packing Method" section of the product page and place your order.
* If you use a comvey Share Bag, the number of items you can purchase in one order varies depending on the thickness of the product. Up to 3 thin items and up to 2 thick items are allowed, but we may not be able to accommodate all purchases depending on the item. Thank you for your understanding.
* We do not accept orders from outside Japan.

A. Shipping will be handled by Yamato Transport.

※ We are unable to ship with other delivery companies. Thank you for your understanding.
※ Orders from outside Japan will be shipped via FedEx.

A.You cannot specify or select a convenience store as the delivery address directly when placing an order.

By using services provided by Yamato Transport, you can change the delivery destination of your shipped package to a parcel locker (PUDO Station) or a convenience store.

*If you wish to change the pick-up location, please make the change via the URL in the "[Shipping Notification]" email that we will send you after the item has been shipped. For more details, please check here.

A. Ordered products are produced after an order is placed, so please allow time for production.

* The period varies depending on the product. We will inform you by email as soon as the estimated product delivery date is known.

A. [If paying by credit card, carrier (D-Barai/AU Easy Payment/SoftBank Matomete Payment), PayPay, Rakuten Pay, or PayPal]

Please log in here by entering your [Order Number [ORDER-XXXXX]*X digits/Phone Number] and issue a "receipt."
*Please note that receipts can only be issued after all items in a single order have been shipped.
*Please note that receipts cannot be issued by the system for orders placed from outside Japan.

A. [If paying by cash on delivery]

Please use the Yamato Transport receipt attached when your ordered product arrives as your "receipt."

A. For payments made by credit card, carrier (D-Barai/AU Easy Payment/SoftBank Matomete Payment), PayPay, Rakuten Pay, or PayPal:

Reissuing is not possible. Please confirm that the conditions and other details are correct when issuing. Please also store it carefully after issuance to avoid loss.

A. For payments made by cash on delivery:

Please contact Yamato Transport. For more details, please check here.

A. You can register through the app or the official online store.

The new membership program, "Sea Room lynn Membership Program," can be accessed via one of the following methods:

1. Use the "Sea Room lynn Official App" (Recommended)

Install the "Sea Room lynn Official App" and register as a member (email address required) to access all functions and benefits.

*A 5% OFF COUPON, usable online or in-store, is currently being distributed for new app installations.
*You can check your coupons from "Coupon List" in "My Page."

2. Use the Sea Room lynn Membership Program member registration

By registering as a member on the official website, logging in, and making purchases, you can accumulate "points" on your My Page.

A. You can check it via the app or the official online store.

＜For the app＞

You can check it in the "MYPAGE" footer menu of the app.

＜For the official website＞

After logging in to "MY PAGE", you can check your current points.

A. Purchase points have their expiration date renewed for one year from the date of your last purchase. Points with a set expiration date, such as birthday points, check-in points, SNS sharing points, or points for purchases without a shopper, will expire on their respective expiration dates.

*Please note that points will automatically expire if no purchase is made for one year.
*We cannot individually assist you once points have expired.
*When using points, those with the earliest expiration date will be used first.
*To check the expiration date for each point type, please log in and click here.

A. There is no expiration date for coupons exchanged for points.

*To exchange for coupons, please log in and go here.
*You cannot exchange for another coupon until you have used the coupon you exchanged for.
*When exchanging for a coupon, a checkout process will occur, but rest assured that no payment will be made.
*If there is an issue with your registered email address, you may not be able to complete the exchange. Please check your registered email address.
*You can check your current coupons by logging in and going here.
*When exchanging for a coupon, the system will process the coupon issuance, so it may take 1-2 minutes for it to be issued (displayed). Please note that if you exchange repeatedly without waiting, your points may be double-deducted, and we will not be able to individually resolve such issues.

A. The new member registration coupon will be sent to you as a newsletter when you register. However, please note that if you uncheck "Receive newsletter" when you register, you will not receive the notification.

Even if you have not received a notification, you can log in to "MY PAGE" after registering as a member and check the "Coupon List".
Also, since such notifications will be sent as a newsletter, we recommend that you check "Receive newsletter" from "Update member information".
*Please note that individual resending of newsletters is not possible.

A. We apologize for the inconvenience, but please contact us about your withdrawal via "Other inquiries here."

Please note that once you withdraw, your account cannot be restored. Also, your EC site account information will be deleted in conjunction with the app.

A. We have prepared a system to safely deliver Japanese products to 125 countries worldwide through WorldShoppingBIZ.
For details, please check here.

* Orders from the United States can be placed as usual.